At SadinMart, we are committed to ensuring a smooth and satisfying shopping experience. Our refund policy is designed to offer transparency and fairness to both buyers and sellers. Please read the details below carefully:

1. Eligibility for Refunds

Refunds are applicable for items that are damaged, defective, or significantly different from the description provided.
Requests for refunds must be made within 7 days of receiving the product. After this period, refund requests will no longer be valid.
Items must be returned in their original condition, unused, and with all packaging intact, unless the issue is due to a defect.

2. Non-Refundable Items

Perishable goods such as food, grocery items, and pharmacy products are not eligible for refunds unless they arrive damaged or are incorrect.
Fashion items such as clothing must not show signs of wear and must include original tags.

3. Refund Process

To request a refund, please contact our customer service team with proof of purchase and a detailed description of the issue.
Upon approval, the refund will be processed within 5-10 business days. Depending on your payment method, it may take additional time for the funds to reflect in your account.

4. Return Shipping Costs

For defective or incorrect items, SadinMart will cover the return shipping costs.
If the return is due to buyer's remorse or preference, the buyer is responsible for return shipping fees.

5. Refund Methods

Refunds will be issued to the original payment method used during purchase.
For orders made through SadinMart Escrow, the funds will be returned to the buyer’s escrow wallet, which can be withdrawn or used for future purchases.

By shopping with SadinMart, you agree to our refund policy. If you have any questions or concerns, feel free to reach out to our support team for further assistance.